When faced with a crisis, most leaders are forced to think and behave in ways that feel unfamiliar. Whether it’s a technological, financial, natural, or health crisis — at work or in the community — crises demand that leaders take an emergency response plan and adapt it as new evidence and factors present themselves. 5 steps to manage well are : 1)Seek credible information.2)Use appropriate communication channels.3)Explain what your organization is doing …about the crisis.4)Be present, visible, and available. 5)Dedicate organizational resources for future crises.
During a crisis, leaders who have built a personal, relational, and cultural foundation can then focus on the immediacy of the moment.